Frequently Asked Questions

We're located in Canada - with our company being incorporated in Thornhill, Ontario and our main office being located in Toronto, Ontario!

We’ve been in business for more than 2 years now, and our CIC ClarityPros were our first ever model offered. Our BTE ClarityPros were introduced soon after—about 2 months later, to be exact!

Our shipping times range from 10-15 days after placing your order.

Our ClarityPros are considered OTC (over-the-counter) hearing devices. They are a new category of hearing devices that people can buy directly, without visiting a hearing health professional. These devices are intended to help adults with mild to moderate hearing loss.

Even though they aren't tuned by an audiologist, they do have many of the same functions you’d find in a prescription hearing aid, including crystal-clear audio and active background noise cancellation.

You’ll also find some features that most prescription hearing aids don’t have, such as adjustable volume, so that you’re able to set each hearing device to exactly what you need.

Our ClarityPros are meant for people with mild to moderate hearing loss (up to 70 dB of hearing loss). For anyone with severe or profound hearing loss, our ClarityPros will unfortunately not be able to help.

Since our ClarityPros are currently 80% off, all sales are final. However, we offer a FREE 1 year warranty where we'll replace your ClarityPros for FREE if there are any issues!

On top of that, we're here to work with you! If our ClarityPros don't work for you, we'll do our best to troubleshoot or find you a pair of hearing devices that works perfectly for you

Great question! We actually offer different types of ClarityPros, from CIC (completely in the canal) to BTE (behind the ear) and ITE (in the ear), in both rechargeable and battery-powered models.

You can check out all of the hearing aid models we offer here.